Privacy Policy for Noor Eye Care
Effective Date: 1st January,2025
Welcome to Noor Eye Care Hospital ("we," "our," or "us"), a healthcare institution located in the Kankinara. These General Terms of Use ("Terms") constitute a legally binding agreement between you ("User") and us, governing your access to and use of our medical services, website, patient portal, and related offerings (collectively, the "Platform").
Information We Collect
We gather various types of information to enhance the functionality and security of our services, tailored to your preferences. The details of our data collection include:
Information You Provide to Us
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Account Creation : Name, email address, mobile number, profile picture, and password.
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Payment Details : Credit or debit card information, billing address, and transaction history.
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Feedback and Support : Any data submitted via customer support channels, surveys, or feedback forms.
Information We Collect Automatically
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Device Details : Device type, operating system, unique identifiers, and browser type when you access our website or patient portal.
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Usage Metrics : Pages visited, time spent on services (such as appointment booking or patient resources), interactions with features, and general site/app activity.
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Service Records : Appointment bookings, consultation history, billing transactions, and receipts generated through our system.
Information From Third Parties
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Partner Platforms : Data from third-party services used to sign in (e.g., Google, Apple).
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Service Providers : Payment gateways, identity verification systems, and analytics tools.
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Public Sources : Aggregated public data to enhance security and fraud detection.
How We Use Your Information
Information Sharing and Disclosure
With Medical Staff
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Patient information may be shared with doctors, nurses, and authorized healthcare professionals directly involved in diagnosis, treatment, or ongoing care.
With Service Providers
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We may collaborate with third-party service providers such as diagnostic labs, IT support, cloud hosting, or payment processors strictly for hospital operations.
Business Transfers
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In the event of hospital mergers, acquisitions, or restructuring, patient records may be securely transferred to the concerned entities, ensuring confidentiality.
Legal Obligations
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We may disclose patient information when required to comply with Indian healthcare regulations, court orders, or other legal obligations.
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Disclosure may also occur to protect patient safety, hospital staff, or to uphold medical and contractual responsibilities.
Your Privacy Choices and Rights
Transparency and Access
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You have the right to request access to your medical records and personal data stored with Noor Eye Care.
Correction of Data
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You may request corrections or updates to inaccurate or incomplete information in your health records.
Data Portability
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Upon request, we can provide a copy of your personal or medical data in a structured, secure electronic format.
Withdrawal of Consent
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You may withdraw consent for non-essential data use (such as marketing communications) at any time.
Data Deletion
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You may request deletion of your personal data, subject to medical record-keeping obligations under applicable healthcare laws.
Data Retention Policy
We retain patient data only for as long as necessary to provide medical care, comply with legal obligations, or as required by medical record-keeping laws. For example:
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Medical records are maintained in accordance with healthcare regulations.
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Patient profiles remain active unless updated, deactivated, or deleted upon request (subject to medical record laws).
Security Measures
We use advanced encryption, secure servers, and strict access controls to safeguard your medical and personal information. Regular audits and system checks ensure compliance with healthcare standards. While we strive for complete security, no system is fully foolproof. Please notify us immediately at if you have security concerns.
Use of Cookies and Tracking Technologies
Our website may use cookies and related technologies to:
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Maintain session preferences for patients and visitors.
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Analyze usage patterns to improve website performance and functionality.
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Provide reminders about appointments, services, or health-related updates (never for unrelated advertising).
You can manage cookie settings in your browser at any time.
Cross-Border Data Transfers
Patient data may be processed or stored in secure servers outside India if required. All transfers comply with Indian and international healthcare privacy standards to ensure protection of your information.
Children’s Privacy
Our services are intended for patients of all ages, but we place special emphasis on protecting children’s privacy. We do not knowingly collect information directly from minors without parental or guardian consent. Parents/guardians may contact us to request access or deletion of a child’s data.
Third-Party Services and Integrations
We may collaborate with trusted third-party providers to support our hospital operations. These partners are bound by strict confidentiality and healthcare data protection standards. Examples include:
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Payment gateways for processing hospital billing securely.
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Laboratories, pharmacies, or diagnostic centers for medical support.
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Secure cloud services for medical record storage.
Changes to This Policy
We may update this Privacy Policy to reflect changes in medical practices, legal requirements, or technology. Any significant updates will be shared on our website or via email. Continued use of our services constitutes acceptance of the revised policy.
Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please reach out to:
Email :
Hospital Name : Noor Eye Care
Website : https://nooreyecare.in
Address :
21 East Ghosh Para Road
Near Arya Samaj More , Kankinara ,
24 Parganas ( North ) - 743126
West Bengal
Thank you for choosing Noor Eye Care. Your privacy and trust are our top priorities.
